![]() Always opt for the best graphics card possible - the built-in graphics on the Mac Mini and Macbook Air are the worst performers. It should be a 64-bit CPU with at least 4 cores (more is better). Q - What Mac computer should I buy to use with Mbox?Ī - The better the overall performance of the computer, the better it will work for Mbox. Mbox v3.9 and above provide proper code-signing for the entire Mbox suite of applications so this preference can be set to “Mac App Store and identified developers.” ![]() Gatekeeper settings can be found in System Preferences > Security & Privacy > General. You can change the Gatekeeper limits to allow the install and launch of applications that aren't from the App Store. that says the installer/app can’t be opened because it was not downloaded from the App Store?Ī - The Gatekeeper functionality in macOS limits what apps can be installed and run on the computer. Q - Why do I get an error message when I try to install or open Mbox/Director/Remote/etc. Make sure to download the correct version for your macOS installation! Alternately, standalone driver installers can be downloaded using the links at the bottom of the main Mbox page. When you install the Mbox software, a script is placed in the '/Applications/Mbox Utilities/Mbox Dongle Drivers' folder that can be run to install or upgrade the necessary driver. Q - I’ve bought a USB license key (dongle) what do I need to do to get it to work?Ī - In order to use the USB dongle a driver must be installed. Try reinstalling the Mbox software using the appropriate installer. However if the necessary folders are missing or the permissions on the folders are incorrect then Daemon cannot run. If the problem persists, please contact - Why does Mbox Daemon say it cannot run because the runtime environment is not correctly installed?Ī - The Mbox application installer should properly set this up. If you have issues with an EWS soft-license, please contact - I bought a soft-license for Mbox Studio/Mini/Player online and I’ve entered the serial number correctly, but it won’t activate the license.Ī - Sometimes the EWS and QLM systems are a little slow so you may have to wait a little longer for the purchased serial number to work through their online validation. Do I need to do anything?Ī - Existing EWS soft-licenses will continue to work, though our ability to manage these licenses is limited. Q - I heard that you have changed to a new soft-license scheme (QLM) for Mbox Studio/Mini/Player and I have the old scheme (EWS/eSellerate). What do I do?Ī - Please contact and we can help you with your upgrade sale. Q - I have a soft-license for Mbox Studio/Mini v3 and I would like to upgrade to v4. Alternately, please contact and we can help you find an account executive to process the upgrade sale. What do I do?Ī - You should contact an account executive at your local PRG office to purchase an upgrade. Q - I own a USB license key (dongle) for Mbox Designer/Studio/Mini v3 and I would like to upgrade to v4. ![]() If you have questions or comments, or have items that you would like to see added to the FAQs, please email & Installation Frequently Asked Questions about Mbox software and hardware. ![]()
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